Why can’t I log into my account?

If you have having problems logging in, firstly make sure you are entering the correct password. If you’ve forgotten you can request a new one using the “password reminder” option.

If that still doesn’t work, try these in order:

1. Please click on page refresh before logging in.

2. Try another page to log in from eg

3. Clear temp internet files. You can do this in Internet Explorer by clicking on TOOLS, then INTERNET OPTIONS, then BROWSING HISTORY.

4. Clear your cookies. Do this the same was as step 4.

5. Try another browser, eg you can download Firefox for free and we never have problems with it. go to


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